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Check-in / Check-out Procedures
- Check-in: From 15:00 (3:00 PM)
- Present your photo ID or passport at reception.
- Online check-in is available via our self-service portal. You will receive instructions by email prior to your arrival.
- If you expect to arrive after reception hours, please inform us in advance for late check-in arrangements.
- Check-out: By 11:00 (11:00 AM)
- Return your room key and access card to reception.
- Late check-out is possible subject to availability:
- Please settle any minibar or additional service charges at check-out.
Parking Instructions
- On-site Parking:
- 5 parking spaces are available directly in front of the hotel entrance (subject to availability) call us to get more information.
- Secured Underground Garage:
- €20 per 24 hours.
- Access is restricted between 23:30 and 05:30. If you need to arrive or depart outside these hours, please notify reception in advance.
- Important:
- Street parking is not free. Unauthorized vehicles may be fined by city authorities.
- Always inform reception if you require parking assistance or special arrangements.
Early Breakfast Options
- Standard Breakfast Times:
- Weekdays: 07:00–10:00
- Weekends: 08:00–11:00
- Early Breakfast:
- If you need to depart before breakfast hours, please request an “early breakfast packet” at reception by 16:00 the day before.
- Early breakfast packets include a sandwich, fruit, drink, and a snack, prepared for your preferred pick-up time.
- Breakfast Add-on:
- If breakfast is not included in your rate, you can add it at check-in or via the self-service portal.
- Price: €14 per person/night, €5 per child under 13 years/night.
Local Attraction Recommendations
- Ondrej Nepela Arena:
- Major venue for ice hockey and concerts, just a 3-minute walk from the hotel.
- National Tennis Centre (NTC):
- Directly accessible from the hotel for tennis events and fitness.
- Tehelné Pole Stadium:
- Home to football matches and large events, within walking distance.
- Central Bratislava:
- Historic Old Town, St. Martin’s Cathedral, and the Bratislava Castle are easily reached by tram or taxi (approx. 10 minutes).
- Eurovea Shopping Center:
- Modern riverside shopping, dining, and entertainment complex, 15 minutes by public transport.
- Horský Park:
- Scenic urban park with walking trails and a dog-friendly area, 12 minutes on foot.
- Local Dining:
- Nearby: Slovak Pub, Bratislavský Meštiansky Pivovar, and local cafés.
- Reception Recommendations:
- Our staff are happy to provide personalized tips, arrange guided tours, or assist with tickets and reservations for local attractions.
Check-in and Check-out questions (FAQ)
What are the check-in and check-out times?
- Check-in: From 15:00 (3:00 PM)
- Check-out: Until 11:00 (11:00 AM)
Is online check-in possible?
- Yes, you can check in online through our self-service portal.
- You will receive an email with instructions.
- Online check-in saves you time and allows you to skip the reception desk.
Is early check-in available?
- Early check-in may be possible, subject to room availability.
- Please contact reception in advance to request early check-in.
Is late check-out available?
- Late check-out is possible, subject to availability.
- Please consult reception to arrange a late check-out.
- Fees:
- Check-out until 13:00: 20 EUR
- Check-out until 15:00: 30 EUR
How do I access Wi-Fi?
- The current Wi-Fi password is: setsetset
Can I check in if I arrive late in the evening?
- Yes, late check-in is possible.
- Please contact us in advance if you plan to arrive outside reception hours.
Where can I park my car?
- There are 5 parking spaces directly in front of the hotel (subject to availability).
- Secured underground garage parking is available for 20 EUR per 24 hours.
- Parking spaces cannot be reserved.
- The underground garage is closed from 23:30 to 05:30.
- If you need to arrive or depart outside these hours, please inform us in advance.
- Note: Street parking is not free; fines may apply.
What type of breakfast is offered and when is it served?
- English breakfast buffet.
- Weekdays: 07:00–10:00
- Weekends: 08:00–11:00
Can I add breakfast if it is not included in my room rate?
- Yes, you can request breakfast through the self-service portal or at check-in.
- Price: 14 EUR per person/night, 5 EUR per child under 13 years/night.
Reservation Questions (FAQ)
Why do you need my credit card details?
- Your credit card details are required only as a guarantee for your reservation in case of late cancellation or no-show.
- Depend on you cancelation policies we might make a authorization at day of your arrival
- We will never charge your credit card in advance for standard reservations.
- Payment for your stay is made at the hotel upon arrival or departure.
Does the hotel require a deposit or advance payment?
- Advance payment depends on the room rate you select.
- Non-refundable reservations: Must be paid in advance.
- Flexible (refundable) reservations: Payment is made at the hotel on arrival.
Can I pay with a different credit card or in cash at the hotel?
- Yes, you may pay with a different credit card or in cash at check-in or check-out
How much is the city tax, and is it included in the price?
- City tax is 3 EUR per person per night and is paid upon arrival. It is not included in the room rate.
Can I pay for my room in advance?
- Yes, you can pay the full accommodation price in advance via our self-service portal or by arrangement with reception.
Can I get a company invoice?
- Yes, we can issue an invoice to your company.
- You may add your company billing details in advance through the self-service portal or provide them at check-in.
What is the hotel’s cancellation policy?
- Cancellation policy depends on your chosen rate:
- Non-refundable reservations: No refund is possible.
- Flexible reservations: You may cancel up to 24 hours before arrival without penalty.
- Cancellations less than 24 hours before arrival: 100% of the reservation will be charged.
💳 Important Payment Information
For reservations of 7 nights or more, we require a credit card pre-authorization prior to arrival. The pre-authorization is used solely to verify the validity of the card and no amount will be charged unless the reservation is cancelled outside the applicable cancellation policy or other conditions below apply.
📅 If your arrival date falls in a different calendar month than the date this reservation was made, the first night's stay will be charged to the provided card as a deposit to confirm the reservation. 🧾 A tax receipt will be issued for the received payment.
↩️ If the reservation is cancelled in accordance with the cancellation policy, the paid amount will be refunded, less any bank/card processing fees incurred for the payment and refund.
⚠️ If the card is invalid or the pre-authorization/charge does not go through, we will contact you to request a valid payment method. If we are unable to verify valid payment details, we reserve the right to cancel the reservation.
Can I request an extra bed? What is the cost?
- Child under 13 years 15 EUR charge per/night for an extra bed.
- One older child or adult is charged 30 EUR per night for an extra bed.
- Maximum one extra bed per room
Is it possible to add a crib in the bedroom?
- Yes, a crib can be provided charge upon request for 5 EUR per night.
Can I bring my pet to the hotel?
- Yes, pets are allowed from 15 EUR per night.
Do you offer accommodation for guests with disabilities?
- Yes, we have one room specially designed for guests with disabilities.
Can I store my luggage at the hotel?
- Yes, you may leave your luggage at the reception free of charge.
Is smoking allowed in the hotel?
- The hotel is strictly non-smoking indoors.
- Smoking is permitted only in designated outdoor areas.
Questions About Hotel Facilities (FAQ)
What types of rooms do you offer?
- Single Room:
Each single room features a small balcony, air conditioning, LCD TV, minibar, work desk, safe, Wi-Fi, and private bathroom with shower and hairdryer.
Size: 20.8 m² | Capacity: 1 guest
- Double Room:
Most double rooms have twin beds, a few have double beds. Most include a balcony, air conditioning, LCD TV, minibar, work desk, safe, Wi-Fi, and private bathroom.
Size: 25–31 m² | Capacity: 2 guests
- Deluxe Double Room with Terrace:
Spacious rooms on the third floor with double beds, elongated shutters, and a large private terrace. These rooms are bookable only via our website, email, or phone.
Size: 32 m² | Capacity: 2 guests
- Studio with Balcony and Kitchenette:
Large double/twin rooms (Rooms 311 & 312) with a balcony and fully equipped kitchenette (hob, microwave, kettle, plates, glasses, cutlery). Includes coffee/tea set. Bookable only via website, email, or phone.
Size: 35 m² | Capacity: 1–2 guests
- Junior Suite:
Small suite with an additional separate room, ideal for families. Features a big writing table, balcony, air conditioning, LCD TV, minibar, work desk, safe, and Wi-Fi.
Size: 44 m² | Capacity: Up to 3 guests
- Suite Charlotte:
Luxury two-room suite with two bathrooms, king-size bed, spacious living room, TV/DVD, chess table, private terrace, and romantic historical décor.
Size: 64 m² | Capacity: 2 guests
- Family Apartment with Terrace:
Elegant two-room suite with a kitchenette, chess table, minibar, TV/DVD, and terrace. One room with a large bed, the other with two single beds.
Size: 64 m² | Capacity: Up to 4 guests
Is there a minibar in the room?
- Yes, every room is equipped with a minibar. Prices for items are listed in the room. Please inform reception at check-out about any consumed items.
Do the rooms have a safe?
- Yes, all rooms include a personal safe for your valuables.
Is there a workspace in the bedrooms?
- Yes, every room has a work desk suitable for business or leisure use.
Is there air conditioning in the rooms?
- Yes, all rooms are equipped with air conditioning for your comfort.
The electricity in my room does not work. What should I do?
- Please insert your hotel key card into the wall slot to activate the electricity in your room.
The hair dryer in my room does not work.
- Ensure you are using the correct electric outlet on the wall. If the issue persists, please contact reception.
Is there an electric kettle in the room?
- Electric kettles and a selection of tea and coffee are available only in certain room types (apartments, deluxe rooms, studios). Please reserve these room types if you need a kettle.
Is there an extra blanket in the rooms?
- Yes, an extra blanket is provided in the wardrobe. You will also find a laundry bag, sewing kit, and shoe cleaning cloth there.